Second-hand motors purchased...

Second-hand motors purchased from independent dealers prompted more complaints from the public than any other goods or services in 2006. The group took 37,594 calls about used cars – 12,795 more than mobile phones. TVs were the third most complained about items.

On a more positive note, Web-based firm Multi Marques has been voted the best online car retailer for 2006 in Review Centre.Com’s annual awards. The biggest consumer review website in the UK also lets visitors see comments submitted by buyers relating to other outlets – go to www.reviewcentre.com to read them.